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How c85 Handles Your Personal Data

At c85, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how you…

Data collected with your consentStored securely on encrypted serversAccessible and deletable on requestIndia-applicable jurisdiction terms
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c85 How c85 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Email Privacy Team Send a written request to our dedicated privacy address for data access, correction, or deletion queries. We acknowledge all privacy emails within two business days and aim to resolve requests within 14 days of receipt.
Live Chat Support Our support agents are available via live chat on the c85 platform to handle initial privacy questions, direct you to the correct form, or escalate your concern to the data team without delay.
Written Postal Request For formal data subject requests that require a documented paper trail, you may submit a written letter to our registered correspondence address. Include your account email so we can locate and verify your record promptly.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply layered security measures across every part of the platform that touches your personal data — from the moment you enter your UPI handle to the moment a withdrawal is confirmed…

Encryption at Rest and in Transit

All personal and financial data stored on c85 servers is encrypted using current industry-standard ciphers. Data in transit between your device and our servers is protected by TLS so nothing is exposed over the network.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings panel on your account page; essential cookies cannot be disabled as they keep your account session secure.

Account Access Controls

Each c85 account is protected by password hashing and optional two-factor authentication. We do not store raw passwords; failed login attempts beyond a defined threshold trigger a temporary lock and a verification email to the address on file.

Retention Schedule

We keep active account data for the lifetime of your account plus a period defined by applicable law. Transaction records linked to UPI, Paytm, or PhonePe payments are retained to meet financial record-keeping obligations, then securely deleted.

Third-Party Data Sharing

We share data only with processors required to run the platform — payment gateways, identity verification services, and fraud-prevention tools. Each processor is bound by a data-processing agreement that restricts use to the specified purpose only.

Requesting Changes to Your Data

You may request a copy of all data we hold on you, ask us to correct inaccurate records, or request deletion of your account data at any time. Submit requests via email or live chat; we process them in line with applicable Indian data protection law.

Common Privacy Questions on c85

If you have a specific question about how your data is handled on c85, the answers below cover the most common scenarios. For anything not listed here, our privacy team is reachable via the contact paths described above.

We collect your name, email address, phone number, date of birth for age verification, and the payment method identifiers you use — such as your UPI ID or the mobile number linked to your Paytm or PhonePe account. Device and session data is also logged for security purposes.

We store only the reference identifiers returned by the payment gateway after a transaction completes — not your full bank credentials. Your UPI, Paytm, or PhonePe authentication happens on the gateway side; c85 never sees or stores your PIN or password.

Yes. Submit a deletion request via email or live chat. We will remove your account data within the period required by applicable law. Note that certain financial records must be retained for a legally defined period even after deletion, as required by Indian financial regulations.

Access is restricted to staff with a specific operational need — support agents verifying your identity, finance staff processing withdrawals, and security analysts investigating flagged activity. All access events are logged and auditable by our data protection team.

We do not sell or rent your data to advertisers. We share it only with processors essential to running the platform — identity verification, payment processing, and fraud detection. Each of those partners operates under a binding data-processing agreement with strict purpose limitations.

Minor details like your contact number can be updated directly in your account settings. For identity-linked records such as your name or date of birth, contact our support team via live chat or email with the correct details and a supporting document; we will update the record within five business days.

This policy applies to all account holders accessing c85 where local law permits. Your rights under this policy, including data access and deletion, are governed by applicable Indian data protection law. Eligibility to use the platform depends on local law and is available where local law permits.

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